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Semicon Equipment Company – Spare Parts Manager
Optia’s Manufacturing team has helped a major semiconductor equipment provider build its customer service team with 3 critical hires.
The client was a leading supplier of equipment for the semiconductor process industry focusing on sales to Japanese IDM’s. The existing sales and engineering force were performing well, however the client needed to improve the supply chain of spare parts to their Japanese customer base. Optia Partner’s Technical team was asked to identify a strong candidate with experience in inventory management and customer service who also possessed an understanding of the semiconductor process industry. The client had been searching for close to a year and the assignment was proving difficult to fill as there were only a few candidates with such experience. Fortunately the Optia Consultant was able to leverage his previous 7 years work experience in the semiconductor process industry to identify a small pool of possible candidates. One of the candidate’s companies was being acquired and the candidate felt that he would have difficulty fitting into the culture of his new company. Contact from Optia’s Technical team came in a timely manner and the candidate was interested in discussing the opportunity with the client. After the first meeting, both sides were very positive about working together and following meetings were arranged until the candidate was successfully hired. Following on, Optia’s Technical team placed 2 more staff under the Spare Parts Manager, providing the client with a strong customer service team.
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